At InfluencerExpress, we aim to provide reliable and professional influencer marketing services to our clients. This Refund Policy explains the circumstances under which refunds may be requested and how approved refunds are processed.

By purchasing or engaging our services, you acknowledge and agree to this Refund Policy.

1. About InfluencerExpress

InfluencerExpress is an influencer marketing agency that helps brands connect with relevant creators and grow through meaningful collaborations.

Our services may include influencer marketing, creator campaigns, content creation, UGC campaigns, social media marketing, campaign strategy, creator partnerships, and related marketing services.

2. Payment for Services

Payments may be required before InfluencerExpress begins work on a campaign or provides a service.

Once payment has been received, we may begin allocating resources, communicating with creators, planning campaigns, creating content strategies, or performing other work on behalf of the client.

Because our services may involve advance planning, creator coordination, bookings, and other third-party commitments, refunds are subject to the conditions set out in this policy and any separate written agreement between InfluencerExpress and the client.

3. Refund Eligibility

A refund may be considered in the following circumstances:

• InfluencerExpress is unable to provide the agreed service.
• A campaign is cancelled before substantial work has commenced.
• InfluencerExpress agrees in writing to provide a refund.
• A payment was made in error or duplicated.
• A refund is required under applicable law.
• A specific refund arrangement is included in a separate written agreement with the client.

Refund eligibility may depend on the stage of the campaign, work already completed, creator commitments, third-party costs, and the terms agreed with the client.

4. Non-Refundable Services and Costs

Unless otherwise agreed in writing, payments may be non-refundable once InfluencerExpress has substantially commenced work or committed funds or resources to a campaign.

This may include:

• Creator fees or bookings already confirmed.
• Content production costs already incurred.
• Advertising or media costs already spent.
• Third-party service fees.
• Campaign management work already completed.
• Strategy, planning, research, or creative work already delivered.
• Services that have already been fully performed.

Any third-party costs that have already been paid or committed may be deducted from an approved refund where applicable.

5. Cancellation by the Client

If a client wishes to cancel a service or campaign, they should contact InfluencerExpress as soon as possible at:

collab@influencerexpress.com

Cancellation does not automatically guarantee a refund.

InfluencerExpress will assess the cancellation based on the work completed, campaign stage, creator commitments, third-party costs, and applicable agreement between the parties.

6. Refund Request Process

To request a refund, please email:

collab@influencerexpress.com

Your request should include:

• Your name or company name.
• Email address used for the transaction.
• Payment or transaction reference.
• Date of payment.
• Service or campaign purchased.
• Reason for the refund request.
• Any relevant supporting information.

We may request additional information to verify the payment and assess the refund request.

7. Refund Processing Time

For refunds that have been approved by InfluencerExpress, the refund will be initiated within a maximum of 3 calendar days from the date InfluencerExpress receives the payment, subject to the applicable refund terms.

Once we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, payment provider, card issuer, or other financial institution.

InfluencerExpress is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial service providers.

8. Refund Method

Approved refunds will generally be returned using the original payment method used for the transaction, unless otherwise agreed or required by the applicable payment provider or law.

We may request additional information where necessary to process a refund securely.

9. Partial Refunds

Where appropriate, InfluencerExpress may provide a partial refund rather than a full refund.

The amount of any partial refund may take into account:

• Services already provided.
• Work already completed.
• Creator fees or commitments.
• Production expenses.
• Advertising or media costs.
• Third-party charges.
• Other reasonable costs incurred in connection with the campaign.

10. Campaign Performance

Influencer marketing results can vary due to factors including creator performance, audience behavior, social media algorithms, market conditions, content quality, campaign strategy, and other factors outside our control.

Payment for our services does not guarantee specific:

• Views
• Reach
• Likes
• Comments
• Followers
• Engagement
• Leads
• Sales
• Conversions
• Revenue
• Return on investment (ROI)

Failure to achieve a specific marketing result does not, by itself, create an automatic right to a refund unless otherwise agreed in writing.

11. Promotional Offers and Discounts

Special offers, promotional pricing, discounts, or customized packages may have specific refund or cancellation conditions.

Where applicable, the terms communicated with the relevant offer or service will apply.

12. Chargebacks

Before initiating a chargeback or payment dispute, we encourage clients to contact us at collab@influencerexpress.com so that we can attempt to resolve the issue.

Unauthorized or fraudulent chargebacks may be disputed where appropriate and permitted by applicable law.

13. Changes to This Refund Policy

InfluencerExpress may update this Refund Policy from time to time.

Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.

The version in effect at the time of your purchase or service engagement will generally apply, unless otherwise required by applicable law.

14. Contact Us

For refund requests or questions regarding this Refund Policy, please contact:

InfluencerExpress
Website: InfluencerExpress.com
Email: collab@influencerexpress.com

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